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Winter 2012 Edition- January 2012 Volume 36

Here’s to 2012: Meet the Needs of Your Customers
As we know, customer feedback is key to the success of any organization. Each one of us has customers in one form or another. We must get to know them, identify their needs, aim to provide them with what they want and pay very close attention to their feedback. We at IPM have been most fortunate to get some excellent feedback on our IPM Associations Members Quarterly Newsletter. more...

The New Case for Flexible Working Arrangements
Flex time is not new in Canada but with a multi-generational workforce, there is now a new impetus for employers to offer additional flexibility in working arrangements to their employees. These arrangements include allowing employees to telecommute or work off site, extra time off for personal reasons in addition to vacation leave and some form of job sharing. more...

Employers Liable for LTD over Full Common Law Notice Period
What happens if a former employer becomes “totally disabled” over the common law notice period? Can the company be liable to pay LTD benefits to the employee? more...

Conduct Performance Reviews without Fear
I've noticed a lot of our managers are having problems getting messages across during performance evaluations. Can you give us a few hints on how to improve the communication process? more...

The Secret to Powerful Presentations
We want to improve the presentations in our organization. What we can do right now to succeed? more...

Wage Earner Protection Plan (WEPP) Update
As we received an increased number of inquiries resulting from the closure of some large companies across Canada, here is a brief update on the federal Wage Earner Protection Program (WEPP). The Wage Earner Protection Program (WEPP) provides guaranteed and timely compensation of up to $3,400 in 2011. more...

Leadership Requires Humility
The popular press often elevate business leaders to celebrity status akin to professional athletes or rock stars. The modern ideal of a leader evokes descriptors such as charismatic, powerful, maverick, visionary and larger-than-life. However, one of the most crucial aspects of strong leadership rarely makes this list. Ironically, the reason may be related to the concept itself, that of humility. more...

A Resolution is Not the Solution!
Most of us have probably earned post graduate degrees in excuses, New Year’s resolutions and an Oscar award for dramatic performance in vowing to commit to those drastic career success, diet and fitness resolutions. Yet still somehow, the rewards have yet to manifest our ideal state of harmony, health and wellness. It’s time to take another approach. more...

HRIS & Payroll
This question is both philosophical and practical. Strategically, when planning your technology systems this becomes an important question. Your response will likely depend on how integrated you consider your data and processes to be. More importantly, how integrated do you need them to be? more...

Submissions Please
As this online newsletter is published quarterly, we need articles, questions and answers, People on the Move announcements and other material of interest to our fellow members. If you can contribute, please contact our Members Quarterly Editor: Nat at nat@workplace.ca

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