Grief in the Workplace
Recently, I had the sad duty of telling my team that a longtime colleague and friend had died suddenly the previous weekend. New as I was to the organization, I did not know this person that well, but my co-workers had been close to her over many years. It was a devastating blow and a shock to them and to everyone in our branch, and I learned a great deal about this organization from the way in which our management reacted. more...
Being a volunteer is one activity that helps make life a little better for ourselves and the world around us. Whether it is helping in your community or within a service group or professional organization going above the regular line of duty by volunteering adds much-needed support to a range of activities and events to the world around you. more...
Responding to Feedback
“What is the shortest word in the English language that contains the letters: abcdef? Answer: Feedback.
I guess that makes feedback a very important word and if there is anything I’ve learned from decades of working with managers and human resource professionals, it is that if you ask for feedback you are certainly going to get it. more...
Collection Agency Calls at Work
Question: One of my employees is receiving aggressive calls daily at work from a collection agency pertaining to an overdue account. This is causing him added stress which affects not only his performance, but the performance and productivity of the entire team. He has approached me as his division manager for advice. How can I assist him?
Preparing for Baby Boomer Retirements
Question: “I've been hearing a lot about the Baby Boomer retirements causing labour shortages. I want to make sure my company is ready to deal with this issue. What should I be doing to plan for this demographic workforce shift?” more...
The Cost of Terminating Employees
Question: What is the cost of terminating employees? In today's economy, most administrators and managers are faced with the task of "trimming" their workforce. It is more than merely crunching numbers. What factors should be kept in mind? more...
Terry Young, CMP
Telus Communications Inc, Edmonton AB
Christina Brown, RPR
Marine Atlantic Inc, North Sydney NS
Nova Scotia Community College, Halifax NS more...
Identity theft has been a problem now for many years, but not until recently has the explosion of identity theft in our society become of epidemic proportion. Information technology has made personal and corporate identity information more readily accessible which has created growing difficulties for both individuals and for organizations. more...
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