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Acquire the skills you need to recruit, manage, and supervise in today's changing workplace. Attain credits and certificates towards professional accreditation and recognition that will help you grow and thrive in your career. Discover the latest legal tools and best practices that will equip you to manage effectively. Maximize your training dollars and learn at your own pace through our cost-effective Mixed Media USB/CDROM, Text Based USB/CDROM and online options.

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Canadian Management Professional Accreditation Program

This accreditation program consists of 3 sessions that cover a set of key management skills. The objective is to help you manage the workload, communicate more effectively and use resources wisely. Successful completion of all 12 Modules of this program makes you eligible for membership in the Canadian Management Professionals Association, CMPA, with the CMP (Canadian Management Professional) designation. The Institute is a certified educational body registered with ESDC, Employment and Social Development Canada, and offers nationally recognized accreditation programs.

Methods of study available: ALL methods are self-study. Average time for completion of the self-study (distance learning) options: 30-36 hours total, including writing the open book exam.

Online version: This version contains the core material to complete the program. Participants have only 90 days from date of purchase to the program material online and same 90 day time limit to complete the program, including writing the final self-study exam. This version cannot be printed. The online version is for personal use only and cannot be shared.

Text-Based USB Flash Drive or CD-ROM version: This version contains the core material to complete the program on USB or CD which is yours to keep, so you will continue to have access to program material. Participants have one year from date of purchase to complete the program, including writing the final self-study exam. The Text-Based version is for personal use only and cannot be shared.

Mixed Media USB Flash Drive Version: This version allows sharing with up to nine(9) other participants from the same organization. The package includes Mixed Media USB, workbook and exam. Participants have one year from date of purchase to complete the program, including writing the self-study exam.

Mixed Media CD-ROM Version: This version allows sharing with up to nine(9) other participants from the same organization. The package includes Mixed Media CD-ROMS, workbook and exam. Participants have one year from date of purchase to complete the program, including writing the self-study exam.

The additional participants (maximum of 9) of the Mixed Media versions must purchase their own workbook and exam at the cost of $89.00 plus HST/GST and would share the Mixed Media USB or CD-ROM package. The additional participants can order workbooks and exams as required and have one year from their date of purchase to complete the program.

For program completion information, see Frequently Asked Questions

Session 1
Develop Job Descriptions
Harmonize individual and corporate objectives

The job description is the benchmark against which an incumbent's performance is measured and serves as a tool to establish criteria for advancement and to identify training and development action plans. The debate about the relevancy of job descriptions pales in comparison to the legal and organizational consequences of not having one at all.

Improve Hiring Accuracy
Lower the risk of bad hiring decisions

All job applicants will tell you why you should hire them and they will present only the positive aspects of their backgrounds in the interview. But it takes expertise to discover why they shouldn't be hired. Conducting the interview is truly an art. It can be learned through a series of simple steps yet provide you with a powerful set of interview tools.

Set Measurable Objectives
Establish performance standards for end results

There is no need to deal with work errors and omission when the end results to be achieved are clear and
unambiguous. Measurable objectives define how each team member will contribute to the achievement of the leader's objectives and, therefore, the department's goals. Having clearly defined objectives provides clear allocation of assignments and resources among team members and achieves team members' commitment to specific objectives.

Conduct Job Appraisals
Deliver constructive performance feedback

No employee likes to be told that he or she is doing a poor job. Yet there are times when that information has to honestly be given for developmental reasons. The root cause of adversarial performance reviews is a lack of clear objectives and inconsistency from one review to another. With inconsistency, the process fails and staff become demoralized. Employees need to know on a regular, formal basis how well they are meeting their job objectives.

Session 2
Control the Workload
Eliminate surprises and missed deadlines

Managers, supervisors and team leaders have a responsibility to monitor and control the workload to meet departmental objectives. For many, this is a daunting task given that there seems to be more work to do than there are hours in the day. Coupled with the actual work to be done are the seemingly never-ending problems which crop up in an average work day that must be resolved to ensure the work is carried out as planned.

Build a Winning Team
Harness the power of the whole

Team building does not happen by accident; it happens by design. The idea of teams has been around since the 1980s. Despite being part of our collective consciousness for more than 20 years, many employers still struggle with their integration into the workplace. Employers want teams to harness the creative powers of the whole rather than the individual. Yet, with such a widely accepted and proven model in place, teams often fail to meet the objectives of employers.

Law for Managers
Avoid the cost of needless litigation

Recruiting, hiring and managing employees takes place in a rigorous legal environment. Employment Acts and Codes have a direct impact on the way you manage the workforce and these rules and regulations change frequently. In addition, the courts see employment contractually and employees can sue for damages. You will have to know and understand these laws and apply them rigorously to your recruitment plans and strategies.

Finance for Managers
Control the cost of doing business

If managers think and act like owners, they will ensure the centre realizes a healthy profit. If not, the centre fails to receive budget dollars and, thus, faces extinction. Financial accountability is an essential part of leadership. A manager who produces results consistently will generally receive the financial support for projects from senior management. This financial accountability means that leadership entails keeping track of the costs of doing business.

Session 3
Build Your People Skills
Develop a positive communication style

Everyone has their own style when it comes to reacting to people. Sometimes, an individual's style is not the proper "fit" for the organization or conditions in the workplace change so dramatically that new methods and skills in communications must be developed to deal with workplace situations. Personalities are a part of a person's character and there are many who say that personalities cannot be developed. Rather than trying to develop a personality, teach processes to get the job done.

Write Power Messages
Influence and inform your audience

To be understood by others, all managers and supervisors must know how to write well. Good writing conveys a sense of intelligence and that an articulate person is present. Writing a report is a way of communicating your intentions- whether to an employee or a superior. The purpose of writing is to influence, inform and persuade people to take action. Like all business tools, writing for business is an essential yet acquired skill.

Lead Effective Meetings
Turn discussions into tight action plans

Most managers complain that there are too many meetings to attend. Those who have taken a time-management seminar tell you that meetings are the single biggest time-waster in their workplace. Yet meetings can be an effective way to present updates on a project or process, deliver news to employees in a general forum, and elicit responses from team members in a problem-solving exercise. The process is proper preparation and discipline.

Give Power Presentations
Promote and sell your plans and ideas

Presentations are used to induce a decision, a reaction, a response from the audience. E-mail and virtual reality aside, managers still need to communicate in "real time" in a physical space when it comes to contributing to important changes in an organization, even if only at the departmental or group level. People respond to change when told directly. Presentations should be participative and must be crisp, short and well organized.


What You'll Learn

Learn how to develop a comprehensive position profile format to capture all details of the job

Identify all the components which make up the position profile and how they all fit

Find out how the language you use can affect how the job gets done

Discover which components have to be quantified and measured

Find out how to describe key responsibilities, tasks and competencies for any position

Learn how to separate end results from day to day tasks and duties

Maximize your ability to turn the job description into a powerful tool for selling the job

Discover the deficiencies of the traditional interview

Acquire the skills to ensure you are hiring only those applicants that "fit" your organization

Learn how to develop behavioural interview questions

Find out how to develop interview questions to assess competencies

Discover the six powerful steps for conducting an objective interview

Acquire the skills to interpret and score applicant responses

Learn how to document your preference of one applicant over another and defend your selection decisions

Learn how to use the job description to turn key responsibilities and typical activities into quantifiable end results

Discover how to measure the end results by applying the 4 quantifiable performance standards

Acquire the skills to set measurable objectives for your department and allocate individual objectives

Identify the major issues surrounding the setting of job objectives

Find out the hidden benefits to you and your team members when setting job objectives

Identify the 5 roles of a team leader which contribute to the appraisal process

Find out why the organization needs a formal appraisal mechanism

Discover what employees need when job feedback is provided

Learn to use a detailed performance appraisal format that will result in a fair and consistent evaluation

Know the seven-step performance appraisal process that guides discussion and turns the process into a positive communications exercise

Acquire the skills to document performance results on an on-going basis

Learn to use timelines and milestones to track and control all departmental activities and projects

Understand how to involve, through input and delegation, each work team member in setting his/her individual timelines and milestones

Acquire the team leader skills to control multiple projects and ways to recover from slippages

Discover why mistakes occur and what to do about it

Find out how to develop action plans and conduct progress reviews

Learn why workload controls contribute to an employee's security

Learn how to harmonize individual goals with team objectives

Acquire the skills to build an effective team

Identify the prerequisites to building a winning team

Learn how to set rules for team behaviour

Discover the steps for team problem solving and decision making

Find out how to deal with ineffective team members and how to revitalize your team

Learn how to conduct reference checks without fear of libel or slander

Acquire the skills to avoid needless lawsuits, contract disputes and grievances

Find out why probationary employees can successfully sue their employers

Discover the grounds leading to wrongful and constructive dismissals and improve discipline policies

Profit from an analysis of labour laws and employment standards

Find out how to comply with health & safety and workers' compensation laws

Maximize your knowledge of human rights and Employment Equity

Find out the 4 financial objectives of any business

Identify the 9 basic financial functions required by bottom line organizations

Maximize your knowledge of cost and profit centres

Learn accounting methods which will help you understand the budget setting process

Discover how to calculate your department's budget to meet your part of the organization's objectives

Acquire the skills to set up monitoring systems to compare actuals to forecasts and eliminate surprises

Acquire the skills to get at the root of a problem quickly

Learn the 3-step crediting process to motivate work team members and reinforce positive behaviour

Find out how to listen actively to identify the real issues through clarification and confirmation techniques

Identify the 5 steps of the constructive criticism process to correct behaviour and ensure a long-term commitment

Improve the way you manage differences when trying to complete the work

Learn how to identify the needs of potential reader(s) and use them to tailor your message for the greatest impact

Identify the best format for establishing the language level and avoid wasting your reader's time

Discover the factors that will impact on your ability to persuade your audience

Improve the way you write by turning the "passive" voice into the "active"

Acquire the skills to develop a Logic Tree to help organize your content

Learn the do's and don'ts of revising and proofing to build credibility in strong but simple messages

Discover why meetings fail to produce results

Learn how to decide if a meeting is really required in the first place

Find out how to choose and prepare the most effective agenda

Identify the steps in selecting the right people to participate

Maximize your knowledge of meeting protocol and how to cope with those who try to get into irrelevant discussions

Acquire the skills to create action plans and involve participants to monitor and complete them

Discover the methods to analyze your audience and understand their needs

Learn how to keep your audience attentive and alert through controlled body language

Find out how to set the agenda and decide which materials support your main points of the presentation

Acquire the skills to organize the content for the most impact

Identify the most effective opening and closing statements

Find out how to involve your audience in the subject and the effective use of room set-up, audio/visual aids and handout materials

How to Buy

This program is made available using different delivery media:

Select an Option

Shipping & Handling Flat Fee: $20.00 plus HST/GST will be added to all Mixed Media USB Flash Drive or CD-ROM orders, Workbook orders and Text Based CD-ROM or USB Flash Drive orders for all IPM programs. Additional shipping charges will apply to orders shipped outside of Canada.

Mixed Media USB Version: includes USB Flash Drive, participant workbook and exam. The complete package costs $945.00 plus GST/HST.

Technical requirements: Compatible with both Windows and Mac OSX and require a USB port.

Mixed Media CD-ROM Version: includes three(3) CD-ROMS, participant workbook and exam. The complete package costs $945.00 plus GST/HST.

Technical requirements: Windows Media Player (standard with Windows Operating Systems), CD-ROM drive. Mixed Media CD-ROM programs are NOT compatible with Mac OS.

Text-Based USB Version of the complete program costs $735 plus GST/HST. For personal use only, no sharing is permitted.

Technical requirements: Compatible with both Windows and Mac OSX and require a USB port.

Text-Based CD-ROM Version of the complete program costs $735 plus GST/HST. For personal use only, no sharing is permitted.

Technical requirements: Internet Explorer version 6 or higher required.

Online Version of the complete program costs $685 plus GST/HST. Based on individual use only (no sharing). All program material and exam included online.

NOTE: All orders processed within 5 business days of receipt of payment with order form.

For additional information on program completion, see Frequently Asked Questions